Click n Kill Pest Management Pty Ltd (ABN: 766 732 032 57) (“we”, “us” or “our”) recognises the importance of protecting your personal data. This Privacy and Credit Information Policy outlines our commitment to safeguarding the information you provide to us or that we gather when engaging with you.

This policy adheres to the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as well as the New Zealand Privacy Act 2020 and the applicable Information Privacy Principles.

1. Information We Collect
Personal information refers to any information or opinion, whether factual or not and whether recorded or not, that identifies or could reasonably identify an individual.
The types of personal information we may gather include:

• Identity Details such as your name, age, occupation and photographic ID
• Contact Details including phone number, address and email address
• Financial Information such as bank account or card details (processed securely via third-party services, not stored by us)
• Transaction Records regarding payments to or from you, and information on services or products you have purchased
• Technical and Usage Data collected when you interact with our website, emails or platforms, including IP address, browser information, session data, device types, location, pages viewed and how you accessed our website
• Interaction Data from surveys, competitions, promotional campaigns, or other interactions
• Professional Background where relevant, including employment history, licences or authorisations if you work with or apply to work with us

We may also handle sensitive information, which includes racial or ethnic origin, religious beliefs, political affiliations, sexual orientation, criminal history, or health-related data. This is only collected with your explicit consent or as required by law, such as when conducting background checks or processing employment-related information

2. Credit Information
We may collect credit-related information, including:

• Your name, contact number, address and email
• Credit applications submitted to us
• The amount of credit requested or granted
• Your payment history with us
• Records of any defaults or discharged credit
• Information from credit referees or reporting agencies
• Details concerning insolvency or court involvement

We may also collect credit eligibility information such as:

• Credit reports from reporting bodies
• Credit scores or assessments

3. How We Collect Information
Personal and credit information is collected through various methods, including:

• Directly from you, in person, via phone, email or online forms
• When you interact with our website or complete a form such as a booking, survey or newsletter subscription
• Automatically through analytics tools, cookies or tracking pixels
• From credit reporting agencies or third-party providers
• From publicly available sources

Credit information may also be obtained through:

• Credit applications or agreements with us
• Your repayment history
• External credit referees and reporting services

4. Purpose of Collecting, Using and Disclosing Your Information
We use your personal and credit information for:

• Providing you access to our services or systems
• Assessing new client or employment applications
• Managing appointments, communications and accounts
• Handling customer service requests or queries
• Internal record keeping, billing and administration
• Marketing, promotions and research activities
• Running competitions or offering rewards
• Meeting legal obligations

We only collect and use sensitive data:

• With your explicit consent
• For the primary reason it was provided
• For legitimate, directly related secondary purposes
• To protect your safety or the safety of others when necessary
• As otherwise permitted by law

5. Disclosure of Information
We may share your information with third parties where relevant to our services, with your permission or where legally authorised. These third parties may include:

• Employees and subcontractors
• IT and web service providers
• Marketing and data analysis firms
• Franchisees or agents working on our behalf
• Professional advisers such as auditors and insurers
• Payment processors and financial institutions
• Courts, regulators and enforcement authorities
• Business partners or purchasers if we sell or restructure our business

Sensitive information will only be shared with your consent or as required by law.
Credit information may be disclosed to:

• Other credit providers or guarantors
• Debt collection agencies
• Payment platforms or service providers
• Legal representatives or authorities

6. Overseas Disclosure
Your data may be processed or stored overseas, including in Australia, New Zealand or the Philippines, by third-party service providers. We ensure that any international data sharing complies with Australian and New Zealand privacy laws.

7. Your Rights and Choices
You have the right to:

• Access the personal data we hold about you (fees may apply)
• Request corrections if your data is inaccurate or outdated
• Withdraw from direct marketing communications
• Lodge a complaint if you believe we have mishandled your data

We will respond promptly and explain any refusal, along with your options to escalate the matter, such as to the Office of the Australian Information Commissioner or the New Zealand Privacy Commissioner.

8. Security of Data
We are committed to protecting the information we hold from misuse, interference, unauthorised access or modification. Although we take every reasonable step to secure data, transmission over the Internet is never entirely risk-free and is undertaken at your own risk.

9. User-Generated Content and External Links
Any content you submit (e.g. reviews or comments) is publicly accessible and can be viewed or used by others. We are not responsible for how third parties use this information.
Our website may link to other websites. We do not control those sites and cannot guarantee the privacy of any data shared while visiting them.

10. Analytics, Cookies and Tracking Tools
We may use cookies, tracking pixels and analytics (e.g. Google Analytics and Meta Pixel) to improve your experience and marketing relevance. These tools may collect technical data about your usage behaviour. You can manage or block cookies via your browser settings.
We may also use retargeting ads based on your interactions with our site.

11. Single Sign-On (SSO)
If you access our services via platforms like Google or Facebook, we may receive information such as your name, email, profile picture and preferences. You may request deletion of this data by contacting us.

12. Policy Updates
We may revise this policy from time to time by updating it on our website. Please check regularly to stay informed of changes.

Contact Us
For any privacy-related enquiries, please contact:

Click n Kill Pest Management Pty Ltd
ABN: 766 732 032 57
Phone: 0402 121 473
Email: hello@clicknkill.com.au